311 complaints

Before filing a complaint, contact your property owner or landlord first.  If your landlord is unresponsive, file a complaint with 311.

You can call 311 or use 311 ONLINE.

After you file a complaint, you are given a SERVICE REQUEST NUMBER. You use that number to follow up on the status of your complaint.

HPD will attempt to contact your building’s managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will call you back to see if the condition was corrected. If you say the condition was corrected, HPD will close the complaint.

If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition.  The owner/agent is not notified of the inspection date.

If the inspector writes a violation, HPD will send a Notice of Violation to the managing agent instructing him/her to repair the condition within a specified time period, which depends on the severity of the violation.

If the owner certifies that the condition was corrected, you will receive notice of certification in the mail.  If the owner does not certify, the violation remains open on the building record.

If the tenant challenges the certification and a re-inspection finds that the condition is not corrected, the violation remains open. If the violation is certified and HPD does not re-inspect the condition, the violation will be closed after 70 days. If the violation remains open, you may initiate legal action against the landlord in Housing Court (it’s called an HP action).  You may qualify for free legal counsel and you can always see a representative in Housing Court for help with filing a case.

Be aware when there is any type of construction happening in your building the landlord must post Permits from the Department of Buildings at the buildings front door.  If no Permits are posted no work should be happening.  Call 311 and an inspector from DOB will come out and issue a STOP WORK ORDER. 

It is Heating Season from October 1st – May 31st.
Call 311 to Report Lack of Heat. 

If you have questions please call Central Astoria LDC at 718-204-1056.